Call Center Senior Representative

Job Summary

A company is looking for a Call Center Senior Representative (100% remote).

Key Responsibilities

• Respond to customer calls and emails, addressing billing inquiries and providing resolutions
• Promote positive customer relations while adhering to company policies and procedures
• Identify and suggest improvements on procedures based on customer feedback

Required Qualifications

• High school diploma or GED required
• Minimum 1 year of call center/customer service experience
• Must meet established remote workplace and technology requirements
• Operating system must be Microsoft Windows 7 or higher
• Must provide a dedicated workspace free from distractions