Call Center Representative - job 1 of 9

Cardinal Staffing Services is hiring for Customer Service Representative in Thomasville, GA. As a Customer Service Rep for Cardinal Staffing Services, you will be working in a call center in a professional office setting and be responsible for providing professional, courteous, accurate, and timely support to customers, including policyholders, agents, and co-workers. Essential Duties and Responsibilities:
• Ensuring that all incoming calls are answered promptly.
• Addressing basic questions and resolving customer concerns by consistently applying policies and procedures.
• Documenting all policy changes in writing or through audio recording.
• Recording all policy-related calls in policy notes.
• Assisting customers with payments through various payment methods.
• Helping agents with commission or policy-related inquiries.
• Directing customers to the appropriate employees or departments when specialized assistance is needed.
• Demonstrating empathy when assisting grieving customers.
• Maintaining a high degree of professionalism and a track record of longevity in previous positions.
Education and/or Work Experience Requirements:
• Excellent verbal and written communication skills, including the ability to effectively communicate with both internal and external customers.
• Previous experience in a call center or a role that involved high-volume calls is required
• Proficiency with computer applications such as MS Office (Word, Excel, and Outlook).
• The ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary customer service.
• Capacity to work independently and complete assignments within the parameters of given instructions, prescribed routines, and standard accepted practices.
• A high school diploma or GED is required, associate degree preferred.
8:00am-5:00pm | M-F | $15-$17/hr (varies on experience) About Cardinal Staffing:At Cardinal Staffing, a Surestaff Company, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest.We understand that finding the right job is about more than just a paycheck – it’s about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us:
• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support
Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer.Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you’re ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Cardinal Staffing is the place for you. Let’s get started today!
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