Call Center Representative / Live Chat Agent Remote Work From Home

We are looking for a friendly, tech-savvy, and customer-focused Live Chat Agent / Customer Service Representative to join our support team. In this role, you will serve as the first point of contact for customers, providing real-time assistance via live chat and ensuring a seamless and positive experience for every interaction.

Key Responsibilities
• Respond promptly and professionally to customer inquiries through live chat.
• Provide accurate information about products, services, and policies.
• Troubleshoot basic technical issues or order-related concerns.
• Escalate complex problems to the appropriate internal teams.
• Maintain clear and detailed records of customer interactions.
• Meet performance metrics such as response time, customer satisfaction, and resolution rate.
• Stay up to date on product knowledge, system updates, and company policies.
• Deliver personalized and empathetic support to ensure a positive customer experience.
Requirements
• High school diploma or equivalent (college degree preferred).
• Previous experience in customer service or a similar role (live chat experience is a plus).
• Typing speed of at least 40 WPM with a high degree of accuracy.
• Comfortable using CRM software, live chat platforms, and standard office tools.
• Ability to work flexible hours, including evenings, weekends, or holidays if needed.
Desired Skills
• Excellent written communication skills with proper grammar and spelling.
• Strong problem-solving abilities and a solution-oriented mindset.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Patience, empathy, and a positive attitude in handling customer concerns.
• Team player with a proactive approach to learning and improvement.