Call Center Representative – Call Center, Full-time

Position ***** Responsible for professionally and courteously serving customers by handling all inbound telephone calls related to individual and business tax compliance, delinquency, and general information requests. Candidates should have a strong commitment to doing the right thing and a positive, service-oriented attitude.
Key *****
Answer incoming phone calls in a fast-paced environment
Resolve Tier 1 level issues
Review taxpayer accounts
Verify, gather, and simultaneously update key information
Educate taxpayers on online resources and current tax policies
Submit requests for payment arrangements
Document actions taken across multiple systems
Participate in all team engagement activities
Meet or exceed performance expectations
Required *****
Strong multitasking ability
Basic proficiency in Microsoft Word, Excel, and Google Workspace
Basic math skills (addition, subtraction, multiplication, division)
Excellent written and verbal communication
Strong interpersonal skills
Ability to retain knowledge easily
Creative problem-solving
Goal-oriented mindset
Highly organized
Preferred *****
~ Spanish-speaking

Required *****
At least two prior positions with a minimum of one consecutive year each in a fast-paced call center environment
Relevant ***** finance/banking, insurance, telecommunications (non-technical support)
Preferred *****
Participation in process improvement activities
Background in banking
Solid math skills
Education *****
~ High school diploma or equivalent

Preferred *****
~ Associate’s degree or higher

Additional *****
Potential for permanent employment based on performance, dependability, and cultural fit
Pre-employment ***** state and federal background, fingerprinting, Arizona tax filing records (past 5 years)
Must reside in the Greater Phoenix Metro or Tucson area (within 1 hour)
Must attend first-day orientation in person
Flexible schedule required within business ***** 7:45 AM – 5:15 PM, Monday–Friday
Intensive ***** 3 weeks, 8:30 AM – 5:00 PM (attendance mandatory)
Fully remote role
Hardwired internet required (sufficient bandwidth); if using 5G router, bring on Day 1 for IT setup
Ability to transport equipment (micro desktop, 2 monitors, keyboard, mouse, headset); public transportation not permitted
Short-term work history or switchboard/dispatch-only call center roles will likely not proceed to interview

Remote

About the Company:
Seneca Resources