Call Center Representative (Bilingual Spanish Speaking) Remote

Job Title: Call Center Representative (Bilingual Spanish Speaking) Remote

Shift timing: 8:00 AM to 4:00 Pm EST & Mid Shift 3:00 PM to 11:00 PM

Location: 100% Remote

Job Types: 12 Month Contract

Pay: $14.00 – $16 per hour

Schedule: 8 hour shifts, 5 days a week WITH Saturday and Sunday MANDATORY

We are looking for Bilingual (Spanish) Call Center Representative (8:00 AM to 4:00 Pm EST & Mid Shift 3:00 PM to 11:00 PM, Saturday and Sunday MANDATORY) for non-emergency services, respond to phone inquiries from the public; provide customer service and information to callers; attending to large volume of calls; take complaints and service requests and forward them for further action; enter inquiries, complaints and requests into appropriate computer systems; perform related clerical and computer support work. Patience and compassion is also a big element with this role.

Special Working Conditions: This Facility is open 7 days/24 hours. Call Center Representatives will be required to work shifts including nights, Saturdays, Sundays, and holidays. Some of the physical activities performed by Call Center Representatives and environmental conditions experienced are: sitting for extended periods of time with a headset on while monitoring two computer screens; typing information into the computer using a keyboard coordinating eye/hand movements while handling calls for the efficient use of console and computer; speaking calmly and clearly in order to elicit information and give instructions to a continuous flow of callers under stress; listening carefully to clearly understand information; making responsible judgments where timing is critical; and sitting within hearing distance of other call takers working under similar conditions

This Company Describes Its Culture as:
• Outcome-oriented results-focused with strong performance culture
• People-oriented supportive and fairness-focused
• Team-oriented cooperative and collaborative
Work Remotely:
• YES