Call Center Performance Coordinator

Job Summary

A company is looking for a Call Center Performance Coordinator, fully remote.

Key Responsibilities

• Monitor and evaluate calls and cases to ensure quality and compliance standards are met
• Conduct data analysis and present trends to leadership while driving quality enhancements
• Identify training opportunities and collaborate with leadership on follow-up actions

Required Qualifications

• High School Diploma, GED, technical certification, or equivalent experience required
• Minimum of 3 years' experience in patient support, hub services, or call center quality assurance preferred
• Strong background in call quality audits and customer service required
• Proficiency in MS Office Suite is necessary
• Knowledge of quality check processes preferred