California Licensed Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate I to support members and providers in a remote healthcare setting.

Key Responsibilities

• Handle incoming/outgoing calls related to healthcare benefits and provide accurate information to callers
• Meet performance indicators while demonstrating compassion and support to members and providers
• Document patient information and assist in improving operational efficiency and team performance

Required Qualifications

• High School Diploma or equivalent
• Minimum of 3 years of experience in a call center or customer service role related to healthcare
• Basic connectivity and internet troubleshooting experience
• Adequate hard-wired Internet speed (100-300 Mbps minimum); no Wi-Fi or mobile hotspot
• Ability to work in a secluded and distraction-free workspace