California Licensed Consumer Operations Associate

Job Summary

A company is looking for a Senior Consumer Operations Associate.

Key Responsibilities

• Tackle challenging consumer cases, resolving disputes and answering questions about credit reports
• Recommend process improvements to enhance operational efficiency while adhering to regulatory requirements
• Provide guidance and support to newer team members through mentoring and training materials development

Required Qualifications

• At least 3 years of experience in consumer support, ideally in regulated industries such as financial services or healthcare
• Familiarity with regulatory frameworks like the Fair Credit Reporting Act
• Experience with consumer support systems such as Zendesk or Salesforce
• Ability to document work meticulously and prioritize tasks effectively
• Proven track record of recommending process improvements