BMC Remedy Developer

Job Description

Key Responsibilities

· Manage and administer Remedy servers and mid-tier components, including AR Server and Email Engine configurations.

· Perform bug fixes, minor enhancements, and workflow changes to Remedy applications.

· Execute Remedy data and code migrations/deployments.

· Perform Remedy Server and Application patching.

· Provide Linux operations and support.

· Leverage Oracle DB knowledge to review, troubleshoot, and analyze AR System and DB logs.

· Debug Remedy issues using log analysis.

· Perform performance tuning of App/Web Servers.

· Understand and support the integration of Remedy with 3rd party tools and Web Services.

· Participate in the development and deployment of new code from development to production.

· Perform Remedy administration tasks, including user training and guidance to developers/administrators.

· Collaborate with peripheral teams, providing integration support.

Key Skills

· Strong expertise in Remedy administration and development.

· Proficiency in Linux and Oracle Database administration.

· Experience with server and application performance tuning.

· Excellent troubleshooting and problem-solving skills.

· Strong understanding of ITIL best practices.

· Ability to work independently and as part of a team.

· Nice to have BMC Software Certifications (RSP, RAC)

In addition to the skills mentioned above, these optional skills/availability on demand for Critical-Priority 1 issues would be recommended.
• Provide Level 2 and Level 3 support for the Remedy (if specifically required in coordination with the Remedy Architect)
• Respond to and resolve all customer technical issues (via phone, e-mail, and web)
• Work with the Operations Team on customer escalations and help those fixing issues
• Maintain clear and concise ticket documentation with all required data and fields
• Escalate service requests and issues appropriately to other teams as and when required
• Work within defined procedures and practices while providing independent support
• Generate Knowledge Base entries (if specifically asked to generate or assist with)
• Provide Weekend support as and when required for Critical Priority 1 tickets
• Work diligently and closely with the Remedy Architect to provide great customer