Bilingual Spanish Customer Experience Specialist

Job Summary

A company is looking for a Bilingual (Spanish) Contact Center Customer Experience Specialist.

Key Responsibilities

• Provide high-level customer service by responding to inquiries via phone or email
• Research and resolve problems, including those related to fraud support and internet operations
• Act as a liaison between customers and various departments to resolve complex issues

Required Qualifications

• High school diploma or equivalent
• At least 18 months of customer service or related experience
• Bilingual in English and Spanish is preferred
• Ability to navigate multiple computer systems and applications
• Proficient in using various software packages, including Microsoft Office applications