Bilingual Social Media Agent – Remote/Overnight - job 1 of 2

Bilingual Social Media Agent – Remote/Overnight

Earn between $16 per hour (including $1 bilingual differential) + bonus.

Candidates must live in Texas to be eligible.

What will I do as a Remote Customer Service Representative?

Are you a bilingual night owl with a passion for engaging with customers through modern social media channels? Join our overnight team as a Bilingual Social Media Agent, playing a vital role in supporting our customers, solving their issues, and upselling products and services that meet their needs. While this is primarily a social-media based role, there will be occasions when reaching out to your customers via phone is necessary to ensure they receive the best possible support and solutions. This is a unique opportunity to work overnight from 9:00PM – 6:00AM CST.

You will represent one of the nation’s largest brands handling inbound inquiries via online social media platforms, providing solutions, and identifying opportunities to offer additional products and services.

Key Role Responsibilities
• Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.
• Process orders, update customer accounts, and ensure accurate records in internal systems.
• Multitask effectively between handling customer inquiries and navigating multiple systems.

As a Bilingual Social Media Agent, you get:
• Fully remote, work-from-home environment with paid training and ongoing professional development
• Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
• Overnight shift from 9:00PM – 6:00AM CST.
• Full time hours. 40-hour work week
• Paid Time Off. Because rest isn’t a reward – it’s necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important, and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!

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Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Remote

Skills:
Compensation and Benefits, Customer Support/Service, Equal Employment Opportunity (EEO), Identify Issues, Insurance, Leadership, Legal, Multilingual, Multitasking, Order Processing, Resolve Customer Issues, Sales Prospecting, Social Media, Telephone Skills, Up-Selling, Work From Home

About the Company:
Afni

We are a contact center company made of innovative thinkers and customer-focused teams. We embrace a total-service culture that is efficient, productive, and even a little fun. After all, we know the right culture will help us create smart solutions that deliver results beyond expectations.

Our clients are well-known companies with brand names of products and services you likely use every day. Our job is to represent them through millions of conversations with their customers. Our clients trust us with their customer relationships, and we earn that trust, day-in and day-out.

In short, we make it happen, one contact at a time. To us, it’s not just a job; it’s who we are.

Company Size:
5,000 to 9,999 employees

Industry:
Other/Not Classified

Founded:
1936

Website:
http://afni.com