Bilingual Helpdesk Technician

Job Summary

A company is looking for a Technical Support Analyst.

Key Responsibilities

• Provide first-level IT support for end-users via telephone, email, or chat
• Manage password resets and multifactor authentication processes
• Document service tickets and follow up on issues until resolution

Required Qualifications

• Bilingual in French and English
• 1-3 years of experience in IT
• Experience using ticketing systems
• Knowledge of operating systems, application software, and network configurations
• Proficiency with desktop and laptop computers, and printers