Bilingual Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate (Bilingual Spanish).

Key Responsibilities

• Support customers by addressing concerns and resolving issues in a timely manner
• Utilize phone, email, and live chat to troubleshoot account and billing inquiries
• Assist with customer communication, onboarding, and education initiatives

Required Qualifications

• Fluency in Spanish
• Located in Mountain or Pacific time zones, available from 9 am to 6 pm Pacific
• Minimum of 2 years of professional experience, preferably in call center or support roles
• Experience with CRM or Customer Support software, Google Suites, and Microsoft Office Suite
• Proactive and process-oriented with a positive attitude