Associate Manager of Disputes

Job Summary

A company is looking for an Associate Manager, Fraud Disputes.

Key Responsibilities

• Manage the Disputes team handling escalations, complaints, appeals, and disputes
• Act as a Subject Matter Expert on all dispute types and improve team processes
• Ensure compliance with laws and regulations while fostering a positive team culture

Required Qualifications

• Minimum 3 years of experience in banking disputes and investigations
• Minimum 3 years of management experience at a financial institution
• Experience in training staff on new processes and procedures
• Knowledge of banking compliance trends, rules, and regulations
• Ability to learn new processes and systems quickly