Apple Creative – Retail Customer Training

About the position

As a Creative at the Apple Store, you play a vital role in inspiring creativity and fostering a welcoming environment for customers. Your primary responsibility is to educate and guide customers, helping them to understand and utilize Apple products effectively. You facilitate learning through presentations and one-on-one interactions, ensuring that each customer feels empowered to achieve their goals. This position requires a passion for teaching and a commitment to creating an inclusive atmosphere where everyone can thrive.

Responsibilities
• Guide small groups and individuals in learning how to use Apple products effectively.
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• Facilitate training sessions and presentations to enhance customer understanding.
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• Listen to customers’ needs and tailor your teaching approach accordingly.
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• Interact with customers between scheduled sessions to provide assistance and support.
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• Promote an inclusive environment by respecting differences and encouraging curiosity.
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• Assist team members as needed, contributing to a collaborative work culture.

Requirements
• Passion for education and ability to instruct through hands-on learning.
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• Strong presentation and communication skills.
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• Ability to work with diverse groups of customers simultaneously.
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• Self-motivated and capable of adhering to a structured training schedule.
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• Comfortable with sales and recommending additional in-store support options.

Nice-to-haves
• Experience in teaching or training roles.
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• Familiarity with Apple products and services.
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• Flexibility in scheduling to meet business needs.

Benefits
• Comprehensive medical and dental coverage.
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• Retirement benefits.
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• Discounted products and free services.
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• Reimbursement for certain educational expenses, including tuition.
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• Opportunity to participate in employee stock programs.