Analyst, Case Management (Field – Must reside in Champaign, Douglas or Piatt County IL)

Welcome to Aetna, where we are dedicated to improving the health and well-being of our members. As an Analyst in Case Management, you will play a critical role in our mission by providing support to our members in Champaign, Douglas, and Piatt Counties in Illinois. Your expertise and skills will be vital in helping us identify and address their healthcare needs. We are looking for a highly motivated and compassionate individual who is a resident of one of these counties and is passionate about making a difference in the lives of others. If you have a background in healthcare and a desire to help others, we encourage you to apply for this rewarding opportunity.

Serve as a primary point of contact for members in Champaign, Douglas, and Piatt Counties, providing exceptional customer service and support.
Utilize your knowledge and expertise in healthcare to assist members with identifying and addressing their healthcare needs.
Conduct thorough assessments of members’ medical history and current health status to determine the appropriate level of care and support needed.
Collaborate with healthcare providers and other team members to develop and implement effective care plans for members.
Maintain accurate and up-to-date documentation of all member interactions and interventions in accordance with company policies and procedures.
Monitor and track member progress and provide timely updates to the case management team and other stakeholders.
Advocate for members and ensure they receive the necessary support and resources to improve their health and well-being.
Stay current on industry trends and best practices in case management to continuously improve the quality of care provided to members.
Build and maintain positive relationships with members, providers, and community resources to facilitate effective care coordination.
Adhere to all regulatory and compliance guidelines to ensure the highest level of service and ethical standards.

Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.