Accounts Receivable Call Center Representative

Description:
• Candidate must be able to work 8 to 5 Eastern Standard Time, Monday thru Friday
• Eyecare Services Partners is searching for a skilled, full time Remote, Accounts Receivable Call Center Representative
• Candidates must live in the Eastern Time Zone
• Great work hours, No late evenings, no major holidays
• The A/R Call Center Representative will take calls from and provide accurate answers to patients with questions and concerns about their insurance billing, their payment responsibility or refund due
• Answering incoming phone calls without delay
• Must be able to read and decipher EOB’s
• Ensuring patient information is accurate, including billing information
• Researching authorization benefits with insurance companies or online websites
• Identifying all patient accounts accurately based on PPO, HMO, or other managed care organization coverage
• Accurately and timely completes data entry, including but not limited to authorizations and benefits
• Informing patients of medical office procedures and policies
• Validating and processing refund requests from patient calls

Requirements:
• Minimum of a HS diploma or GED with some college preferred.
• At least one year of ophthalmology billing experience is required.
• Strong communication and interpersonal skills.
• Experience with EHR and EPM, NextGen is strongly preferred
• Knowledge of insurances and/or healthcare experience is strongly preferred.
• Basic computer knowledge of Microsoft Office.
• Excellent customer service, communication skills, telephone and people skills, as well as grammar.
• Well-organized with attention to detail and the ability to multi-task.
• Personable and empathetic with patient needs and concerns.
• Prior customer service/call center experience is preferred.

Benefits:
• Comprehensive medical, dental and optical coverage
• 401K and short and long term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities