Regional Quality Lead

Job Summary

A company is looking for a Regional Quality Lead in Employee Benefits (Remote).

Key Responsibilities

• Lead quality assurance initiatives and conduct audits to ensure compliance and accuracy
• Develop and maintain performance dashboards and analyze data for operational insights
• Collaborate with service leaders to document best practices and streamline service processes

Required Qualifications

• Bachelor's degree or equivalent work experience in Business, Operations, or a related field
• 5+ years of experience in operations, quality assurance, or process improvement roles
• Proven track record of analyzing service data and driving operational change
• Proficiency in Excel and reporting tools (e.g., Power BI, Tableau)
• Lean Six Sigma certification is a plus