QuickBooks Support Specialist

Job Summary

A company is looking for a Quickbooks Support Representative to provide technical support and assist with various customer service tasks.

Key Responsibilities

• Provide phone and email-based technical support to existing customers
• Maintain an up-to-date customer-facing knowledge base
• Escalate complex issues and monitor ticket progress using Jira

Required Qualifications

• 2+ years of experience in a customer-facing technical support role
• Strong background in QuickBooks or other accounting tools
• Experience troubleshooting software related to order management, accounting, shipping, or eCommerce (preferred)
• Familiarity with tools like Jira and Zendesk (a plus)
• U.S. Citizenship (required)