Account Manager

Your Quest: Define the tools that improve healthcare access

At Quest Analytics, our mission is to make healthcare more accessible for all Americans. As part of our team, you’ll work in an innovative, collaborative, challenging and flexible environment that supports your personal growth, every day. We’re looking for an innovative Account Manager to join our growing team.

The Account Manager uses strong Customer Relationship Management skills to establish and maintain support for the successful delivery of services to client(s). This role helps build and grow strategic partnerships with clients, including deepening the relationship.  Support may include client solution usage assessments, product feedback, client success measures, client satisfaction and retention strategies. Additional tasks may include client discovery, profiling, data analysis, opportunity realization, presentation preparation, as well as various related tasks overall support of business development projects and day to day operational projects. May have ownership of a small book of business and client relationships. 

#LI-Remote

• Be the main point of contact for weekly client calls, questions, reporting, and product requirements 
• Build resources and documentation necessary to deliver value to clients 
• Develop a trusted advisor relationship with clients, ensure they are trained and effectively using the product on a consistent basis in line with their defined objectives and strategy 
• Deepen the client relationship to include other parts of payer organization to support pipeline growth 
• Understand client business objectives and support them as their primary contact 
• Develop client Playbooks, Measurable KPIs, Use Cases and client personas 
• Monitor and escalate support issues, as appropriate, to the appropriate team 
• Communicate product enhancements and new functionalities in a timely manner to allow the customer ample time to fully adopt 
• Bring innovative ideas and problem-solving skills to contribute to the improvement of internal documents, presentations and communication processes 
• Participate in the training and/or mentoring programs as assigned or required 
• Partner with internal teams within Quest Analytics to support client’s needs 
• Adheres to the Quest Analytics Values and supports a positive company’s culture  
• Responds to the needs and requests of clients and Quest Analytics management and staff in a professional and expedient manner 
• Support / reinforce consistent billing practices 
• Other Duties As Assigned 

• Bachelor’s degree preferred or 3 years Account Management experience 
• 4+ years of experience working within and or with large strategic health insurance payers 
• 3+ years of experience in Account Management in Health Insurance or Healthcare Software company 
• 3+ years of experience demonstrating customer relationship management, exceptional customer service and follow up skills  
• 2+ years of experience assessing customer usage and demonstrating broad-scale solution capabilities  
• Ability to build effective relationships demonstrating strong interpersonal skills 
• Ability to support clients with establishing multi-year plans, measurable KPIs including ROI analysis 
• Ability to support client playbook development for sales pipeline growth 
• Ability to influence client representatives, leadership up through C-Suite 
• Ability to multi-task, be careful and thorough about detail and meet deadlines 
• Ability to analyze information and use logic and process to address work-related issues and problems 
• Effective and clear communications with business and technical teams 
• Hands-on use of and/or familiarity of Quest Analytics Product Suite 
• Ability to work proficiently with Microsoft Excel, Word, Access, PowerPoint 
• Able to travel up to 10% 
• Self-motivated and able to work in a fast-paced, deadline-oriented environment 
• Excellent troubleshooting, listening, and problem-solving skills  
• Proven ability to solve complex issues  
• Works well in a team environment 

What you’ll appreciate:

•Workplace flexibility – you choose between remote, hybrid or in-office.

•Company paid employee medical, dental and vision

•Competitive salary and success sharing bonus

•Flexible vacation with no cap, plus sick time and holidays

•An entrepreneurial culture that won’t limit you to a job description

•Being listened to, valued, appreciated -- and having your contributions rewarded

•Enjoying your work each day with a great group of people

Apply TODAY!

careers.questanalytics.com

About Quest Analytics

For more than 30 years, we’ve been improving provider network management one groundbreaking innovation at a time. 95% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here. 

Visa sponsorship is not available at this time.

Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment. 

Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence hr@questanalytics.com

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time.