Associate Manager, Software Engineering - Engineering Services

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

Associate Engineering Manager - Engineering Services

Why We Have This Role

Qualtrics is seeking a Software Development Manager to join our growing Engineering function in our Mexico City office. If you have a Bachelor’s degree, have 5+ years of software engineering experience, and want work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.Engineering Services (ES) plays an important role in the Qualtrics mission to "Build technology that closes experience gaps". The team is at the forefront of the relationship between Qualtrics and our customers. Our mission: We are the incubation engine for Qualtrics, powered by our deep relationships with our most sophisticated and strategic customers and our ability to rapidly capture value from emerging opportunities.

How You’ll Find Success

• Strong level of curiosity
• Ability to create trust in customers and teams through thorough communication
• Takes initiative and shows scrappiness in getting things done
• Proven ability to work well in teams - partnering with managers, cross functional teams, and teammates
• Takes analytical mindset to approach problems and find solutions
• Shows desire to learn new skills and grow in the role

How You’ll Grow

To support the continued growth of the Qualtrics XM customer base we are seeking a Software Development Manager to build and lead a team of talented and passionate software development engineers based in Mexico. You will be someone experienced with the full spectrum of activities involved with building and scaling the growth of product teams to support the goals to develop our Mexico expansion into an engineering hub. You will do this while also working across product, engineering, customers, sales, and professional services. This is an opportunity to part an amazing team and be a key leadership contributor at a company that is experiencing incredible growth.

Thing You'll Do

• Own engineering roadmap for the product and work with stakeholders to build quarterly plans
• Actively manage team or teams of employees, gathering and providing candid feedback, mentoring and coaching individuals and delegating appropriately
• Instill best practices for software development and documentation, assure designs meet requirements and deliver high-quality work on timely schedules
• Drive planning meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers
• Guide your team to develop scalable and robust SaaS and PaaS solutions products to solve complex business problems.
• Work directly with our global clients to provide solutions and a great customer experience.
• Help us grow a Mexico site and global team of software engineers. Implement hiring plans and career development strategies for the engineering team

What We’re Looking For On Your Resume

• Managed and coached software developers ranging in experience from graduate level up to seasoned professionals.
• You are proactive and able to deliver on initiatives that you start; you get things done and have a proven record of doing so.
• You have a strong background and technical capabilities in object oriented design and development with languages such as; Java, .NET. C#, Python, Ruby, C++ etc.
• Experience building, owning and operating highly scalable, highly available internet facing software services.
• Experience with modern web development (JavaScript, CSS, HTML, Ruby on Rails) 
• Experience with modern JavaScript frameworks such as Angular and D3
• A bachelor’s degree in Computer Science, Computer Engineering, or related.
• 6 + years experience as software engineer and software development manager

What You Should Know About This Team 

Qualtrics' Digital Customer Experience software empowers brands to deliver world-class, customer-centric, and digital-first experiences powered by real-time intelligence. Our Digital Experience team owns the Frontend of these products and builds functionality that helps customers set up their digital CX programs, and derive quick, advanced statistics-based insights from the data collected. Our team focuses on delivering high-quality, easy-to-use, accessible, beautiful UI that makes our digital CX programs easy to set up and program insights fast and intuitive.

Our Team’s Favorite Perks and Benefits

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• We take pride in our office's design aiming at cultivating creativity from our rooftop views to an open and collaborative work space.
• On top of a great benefits package (medical, dental, vision, life insurance, etc), we provide snacks, drinks, and free lunches in our office.
• Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. 

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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