Provider Support Representative

Job Summary

A company is looking for a Provider Support Representative III to join their Network and Clinical Quality team.

Key Responsibilities

• Address inquiries from providers and provide effective troubleshooting and guidance
• Engage in proactive outreach to providers and track the impact of communications
• Collaborate with cross-functional teams to address provider concerns and improve processes

Required Qualifications

• BA/BS degree in a related field or equivalent experience required
• 4+ years of experience in customer service, technical support, or provider operations
• Experience in handling complex support inquiries and resolving issues independently
• Familiarity with CRM tools and internal systems
• Advanced coursework or certification in customer experience or healthcare operations is a plus