Provider Inquiry Call Center Representative

Job Summary

A company is looking for a Call Center Representative - Provider Inquiry (Remote in Puerto Rico).

Key Responsibilities

• Ensures quality customer service for internal and external customers
• Handles all incoming phone calls and assesses customers' needs regarding potential third party liability
• Maintains timely, accurate documentation for all phone call interactions and meets established productivity and quality standards

Required Qualifications

• 1+ years of call center experience
• Experience in an office setting using telephone and computer as primary tools
• Fully bilingual in Spanish and English
• Willingness to work 40 hours per week during standard business hours