Front-End Support Specialist

About Proppel

We connect LATAM talent with remote work opportunities in the most exciting companies worldwide.

If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel can help.

Our headquarters are in London, UK, and we're looking for top-tier talent in LATAM to support our clients.

What We're Looking For

Our client, a SaaS company supporting DTC brands in enhancing their websites through advanced pop-up tools, is looking for a Front-End Support Specialist. This person will play a key role in providing technical assistance, handling customization requests, and ensuring clients get the most out of the platform by resolving issues promptly and maintaining a smooth user experience.

Responsibilities

• Respond to client inquiries through live chat and email, focusing on technical support related to Shopify and app integrations.
• Help clients with theme adjustments and front-end development tasks to improve their overall experience.
• Identify and resolve technical issues, while contributing to the internal knowledge base with clear documentation.
• Work closely with the development team to escalate more complex problems and share feedback for ongoing product enhancement.
• Handle 30–50 support tickets weekly, ensuring a smooth balance between solving technical problems and maintaining clear, helpful communication with customers.

• Deep familiarity with Shopify, including working with various apps, themes, and customizations.
• Solid front-end development skills, particularly in HTML, CSS, and JavaScript.
• Bonus if experienced with React.
• Skilled at breaking down technical concepts for users without a technical background.
• Exceptional written communication skills in English, ideal for delivering clear and professional support via chat and email.

• USD Salary
• 100% Remote Work
• 10 days of Paid Time Off + US Holidays

Important information about this position

For this position, the expected commitment is +50 hours per week, with some working hours on Saturdays. The exact schedule is still to be determined by the client. Competitive salary offered.

Disclaimers

You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

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