Contracts Administrator

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Press Ganey has an exciting opportunity for a remote Contracts Administrator. The primary responsibilities of this position are to generate contracts and composing addenda.  Insures the proper issuing and set up of contracts components using Salesforce.com and Apptus Contracts Management System.  Responds to requests from Internal teams regarding contracts document, set up of contracts components and general questions regarding the contracts process.

This is a fully remote role and candidates can be located anywhere in the United States.

Duties & Responsibilities:

• Contract Preparation (50%): 

  • Responds to requests from Sales Team for preparation of contracts and amendments.

  • Researches client electronic and hard copy file and Salesforce to determine appropriate contracts involved, and compiles all other vital information including language and payment terms specific to the client and prepares the preliminary contract.

• Contract Set up and Management of items in the Contract Management System (Apptus). Reviews initial Contract Request Form and insures Apptus record is created with all contract information, including services, price, special terms and other relevant information in a timely fashion (30%):

  • Use of Apptus system to create contract documents and handling contract edits with the legal team through use of the contract management system.  

  • Handling inquiries from sales, account management and clients regarding content of client documents. 

  • Manage and update Apptus record continuously so that accurately reflects components in the final document.

• Manage process flow of Client status changes including timely hand off to of contract documents for final processing to the finance team, handling of non- document add-on of client services and sending weekly status reports to sales of all contracts activity. (10%)

• Hand off signed contracts to component processing team within 24 hours of receipt

• Weekly status reports sent to all assigned sales team members and regional Presidents.

• Coordinate with component processing team to insure that all non-document  add-on of client services are added into salesforce and the billing system in a timely fashion

• Detail Oriented

• Analytical

• 6 months contracts related experience including banking, insurance or previous experience in legal field 

• Word, excel or previous experience with electronic accounting or contract management systems.

• Minimum Education: Highschool Diploma or equivalent, Bachelor’s degree is preferred.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base hourly rate is from $19.23 per hour to $19.71 per hour. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ 

#LI-Remote