Customer Service Representative

AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of buildings, products and infrastructure that are essential to everyday life. AZZ Surface Technologies provides metal finishing services, from powder coating to electroplating, for corrosion protection of parts measuring less than an inch and components measuring up to sixty feet in length.

AZZ has an exciting opportunity for a Customer Service Representative reporting to the Plant Manager at our Hamilton facility. As a CSR, you will be the face of AZZ, providing an upstanding and personal customer experience. You will develop great relationships with our customers- both internally and externally. The CSR sets and manages service expectations and is always looking for ways to improve and enhance our customer and employee relations.

Duties and Responsibilities

• Confers with customers by telephone or in person at the plant to provide information about their order, takes orders and /or obtains details of complaints.
• Keeps records of customer interactions and transactions, records details of inquiries, complaints, and comments, as well as actions taken.
• Checks to ensure that appropriate changes were made to resolve customers' problems.
• Contacts customers to respond to inquiries or to notify them of order status.
• Refers unresolved customer grievances to management for further investigation.
• Determines charges for services requested, collects payments or arranges billing.
• Answers customers' questions about pricing, turnaround time and available services.
• Prepares estimates that address the customers’ needs. Addresses credit or contract terms, warranties, ship dates and anticipated delays.
• Monitors market conditions and competitors' prices and services.
• Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be processed and enters this information on order forms and shipping documents.
• Verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Assists shipping department and prepares/ships orders to designated locations.
• Reviews orders for completion and informs customers accordingly.
• Attempts to sell additional services to prospective or current customers by telephone.

• 2-3 years’ experience in office administration
• Proficient in all Microsoft Office applications, i.e., Excel, Outlook, and Word
• Excellent verbal and written communication skills
• Prior knowledge of Oracle preferred

Minimum Education

• High School Diploma or equivalent required

All your information will be kept confidential according to EEO guidelines.

We are an Equal Opportunity Employer. 

AZZ Inc. is a Drug Free Workplace