Sales Operations Manager

Who we are

Our mission is simple: create memorable experiences. We don't just manage properties; we curate exceptional travel experiences that benefit everyone involved. Portoro is a branded, tech-enabled property management company for premium vacation rental homes in top-tier leisure destinations​. Portoro curates a select network of large, premium vacation homes that provide guests with more consistency in quality and service, yet more diversity in experiences. Our team is dedicated to excellence, blending local expertise with national support to deliver premier property management services. We thrive in a fast-paced, innovative environment where your ideas can make a real impact. We are raising the bar for the $100+ billion growing STR industry.

What we are looking For

We are seeking a highly motivated Operations Manager to grow our short-term rental inventory by supporting Portoro’s premier property management solutions to homeowners. This role is all about driving growth, building lasting relationships, and becoming a true brand ambassador for Portoro.

• Oversee the entire sales funnel, ensuring leads are properly tracked, nurtured, and converted through HubSpot CRM.
• Optimize lead generation tactics, including MLS data scraping, AI-driven lead scoring, and referral program tracking.
• Ensure BDRs follow structured outreach cadences (calls, emails, SMS, direct mail, ringless voicemails).
• Implement and monitor activity-based KPIs (e.g., calls per day, meetings booked, contracts signed).
• Manage real-time reporting dashboards to track sales performance, speed-to-lead, and conversion rates.
• Build and track referral partnerships with realtors, mortgage brokers, and insurance providers.
• Oversee co-branded marketing initiatives that provide realtors with revenue projections and homeowner insights.
• Manage guest-to-owner upsell programs, leveraging Portoro’s 50,000+ annual guest database to generate new homeowner leads.
• Evaluate cost per lead (CPL) and cost per win (CPW) across all marketing and sales channels.
• Conduct competitive analysis, identifying underperforming competitor properties for targeted outreach.
• Monitor lead scoring and sales pipeline health using AI-driven analytics in HubSpot.
• Ensure ROI tracking on outbound and inbound prospecting efforts (SEO, paid ads, content marketing, social).

• 5+ years of experience in sales operations, business development, or revenue management within hospitality, real estate, or a high-growth startup.
• Strong CRM expertise (HubSpot preferred), with experience in lead management and automation workflows.
• Familiarity with AI tools for sales automation, call tracking, and predictive analytics.
• Experience with data scraping tools (MLS, Airbnb, Zillow, Redfin, etc.) to drive lead generation.
• Proven ability to develop and implement structured sales cadences.
• Strong analytical mindset with the ability to track and optimize KPIs for sales teams.
• Communication Skills: Excellent verbal and written communication skills, with the ability to build trust and rapport with clients.
• Self-Motivated: Able to work independently, manage your time effectively, and be proactive in seeking out new opportunities.
• Local Knowledge: Familiarity with the Bend/Sunriver market and a willingness to travel within the area as needed.
• Ability to work efficiently in a remote environment
• Comfort working in a startup environment with the empowerment to make decisions.
• Values Alignment: A commitment to ethical business practices and alignment with Portoro’s core values of integrity, hospitality, flexibility, hustle, collaboration, and fun; enjoy the journey and celebrate wins together. 

• Uncapped Earning Potential: Competitive base salary with an attractive sales bonus plan tied to overall growth
• Health & Wellness: Comprehensive health, dental, and vision insurance options
• Work-Life Balance: Flexible vacation time
• Career Growth: Opportunities for advancement within a rapidly growing company.
• Tools for Success: All the equipment and support you need to thrive in your role.
• Great Culture: Work with a team of passionate, driven individuals in a supportive and fun environment.

Ready to take the next step in your sales career? Join Portoro and help us continue to deliver premier vacation rental experiences. Apply now and let’s grow together!