Customer Success Manager - UKI Market (Temp contract)

👀 This is a temporary role, with a one-year contract

Cash is outdated. Manual expenses are a pain. Workplaces should be smarter, more trusting, and—yes, we’re saying it—way more fun!
At Pleo, we’re on a mission to put an end to out-of-pocket spending and clunky expense reports. Our product is revolutionizing the way businesses handle their finances, making spending seamless, efficient, and—dare we say—exciting. And the best part? When you join us, you get to experience the magic of Pleo firsthand!

🚀 Now, we need YOU to help us take things to the next level!

We’re on the lookout for a dynamic, hands-on Customer Success Manager to join our UKI Mid-Market Customer Success Team. You'll work closely with our high-value ‘Giants’ customers, ensuring they thrive and grow with Pleo.

This is a role for someone who thrives on building relationships, solving problems, and making an impact. You’ll be the driving force behind customer retention, expansion, and overall success in the UKI market.

Where will you be based? This role is based in our Lisbon office 🇵🇹, with occasional travel to the UK.

What makes you a great fit? 

• You’ve got a growth mindset and a contagious energy that lifts up everyone around you.
• You love helping business scale and grow- your customers' success is your success
• Goals and objectives fuel your fire. You don’t wait for tasks—you create them and chase them down.
• You take ownership. Deadlines? Met. Promises? Kept. Expectations? Exceeded.
• You're always looking for ways to improve—both yourself and the way we do things.
• You’re empathetic and an excellent communicator, able to connect with people and build trust.
• You ideally have some finance/accounting knowledge or experience with tool integrations.
• You’re fluent in English 🇬🇧 (our company language).

What you'll be doing: 

• Own the Adoption and nurture phase - onboarding and implementation are covered, your focus is on ensuring our biggest UKI customers are thriving.
• Create an ‘Enterprise-like Experience’ – be the strategic partner our customers can’t live without.
• Customer Retention is key – UKI is our biggest market, and competition is fierce. You’ll be the glue keeping our Giants customers engaged and growing with us.
• Be a leader, by example – no titles needed. You lead by action, inspire those around you, and push us all forward.
• Work cross-functionally – collaborate with Sales, Product, Engineering, and Marketing. At Pleo, it’s “One Team, One Dream” – and we win together!
• Help shape the future of CX at Pleo – bring fresh ideas, best practices, and innovative approaches to make our Customer Success team the best in Europe.

What's in it for you? 

• 💳 Your own Pleo card - no more out of pocket spending! 
• 🍜 Lunch is on us – catering in Lisbon, Copenhagen, and London offices, or a monthly allowance elsewhere.
• 💪 Private health insurance with Médis – we care about your well-being!
• 🌴 25 days of holiday (plus public holidays) – and the option to buy 5 more!
• 🏡Hybrid work model – 3 days in the office, 2 days remote for our commercial teams.
• 🧘‍♀️ Wellbeing Days – fully paid days off to recharge and prioritize self-care.
• 🧠 Access to MyndUp – free mental health and well-being support. ❤️‍🩹
• 📚 LinkedIn Learning access – keep learning, keep growing.
• 👶 Paid parental leave – because family always comes first.
  
  

If this sounds like your kind of adventure, we’d love to hear from you!. Please apply and submit your CV in English!