E-Payment Specialist (Remote)

About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

Your Role: The E-Payment Specialist is responsible for optimizing online payment processes, managing payment gateway performance, and resolving payment-related issues, including refunds. This role focuses on enhancing transaction success rates, improving payment system functionality, and ensuring smooth financial transactions. The E-Payment Specialist collaborates with payment service providers to optimize payment operations across various company platforms. The position requires strong analytical and problem-solving skills, along with experience in e-commerce or ticketing industries. The role is fully remote, offering flexibility to support multiple GCC markets.

Key Responsibilities

1. Payment Gateway Management
• Monitor and optimize the performance of integrated payment gateways (e.g., Amazon Payment Services, Checkout.com).
• Troubleshoot payment acceptance issues and collaborate with payment providers to resolve operational challenges. Act as the primary liaison with payment service providers to resolve operational issues.
• Monitor daily transaction success rates and declined payments, Investigate reasons for payment failures, such as card issuer rejections or system errors.
• Ensure compliance with company policies and financial regulations for payment processes. Monitor and manage refund processing for canceled events and payment disputes.
• Investigate and resolve refund failures, including issues such as declined refunds or invalid payment methods. Verify refund eligibility and compliance with company policies before processing refunds.
• Collaborate with the Customer Finance Coordinator to address refund-related customer inquiries.
• Ensure all refunds are processed within the company’s established timelines.
• Generate daily, weekly, and monthly reports on payment performance and transaction issues, including refunds.
• Communicate payment-related updates to internal teams, including Customer Finance Coordinator and fraud prevention teams.
• Collaborate with Customer Finance Coordinator and fraud teams to resolve payment-related issues or disputes.
• Work closely with fraud prevention teams to investigate flagged transactions and mitigate fraud risks.
• Participate in the testing and optimization of new payment gateway features and system updates.
• Work closely with internal teams and recommend improvements to payment workflows based on observed transaction patterns and industry best practices.

• Bachelor’s degree in Finance, Business Administration, Information Systems, or a related field.
• Minimum 4 years in e-payment processing, payment gateway management, or transaction monitoring.
• Experience in e-commerce, ticketing, or related industries is highly desirable.
• Experience handling financial transactions, refunds, and customer payment issues in a high-volume environment.
• Proficiency with payment gateway platforms (e.g., Amazon Payment Services, Checkout.com, Stripe).
• Familiarity with online payment methods (cards, wallets, bank transfers).
• Strong analytical skills to interpret payment data and identify issues.
• Attention to Detail: Ensures accuracy in tracking and resolving payment-related issues.
• Communication Skills: Effectively collaborates with internal teams and external service providers.
• Problem-Solving: Quickly identifies and resolves transaction challenges.

• Time Management: Manages multiple tasks while meeting deadlines.
• Minimum B2 level in English (C1 and C2 are a surplus). Strong communication skills are essential.

• A dynamic and inclusive work environment.
• The opportunity to work on high-impact financial operations across the GCC region.
• A chance to contribute to the entertainment industry and help shape experiences for thousands of users.