Clinical Nurse Supervisor

POSITION SUMMARY

The Clinical Nurse Supervisor at Planned Parenthood of Greater New York (PPGNY) is responsible for leading and supporting nursing staff within region 1 (NYC and Nassau County), ensuring the delivery of safe, high-quality, and patient-centered care.

This role provides direct supervision, operational oversight, and clinical education to nurses and clinical staff working in procedural abortion services and sexual reproductive health. The Clinical Nurse Supervisor plays a key role in staff education, workflow efficiency, infection prevention and regulatory compliance, while fostering a culture of professional growth, mentorship and collaboration. The Clinical Nurse Supervisor collaborates with key stakeholders across departments in the delivery of sexual and reproductive health services across the continuum of care, including abortion and gender affirming health care.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Supervisory and Administrative (70%) Direct Patient Care (30%)

Clinical Leadership & Operations:

Oversee the daily operations of procedural abortion services, ensuring optimal patient flow, staff efficiency, and resource utilization.

Maintain compliance with clinical policies, protocols, and regulatory requirements (e.g., state laws, OSHA, NYSDOH, PPFA).

Monitor and enforce infection control, sterilization, and medication safety protocols

Serve as the primary clinical resource for staff, troubleshooting issues and providing direct patient care, as needed.

Conduct quality audits and implement performance improvement initiatives to enhance patient outcomes and satisfaction and nursing performance.

Staff Supervision & Education:

Conducts needs analysis of competency gaps and assign appropriate training as needed.

Provide leadership, guidance, and mentorship to nurses and unlicensed clinical staff.

Develop and implement training programs to ensure clinical competency, procedural proficiency, and regulatory compliance.

Conduct ongoing training, education, and skills assessments to support staff development.

Oversee orientation programs for new hires and oversee annual competency assessments.

Promote a culture of continuous learning, professional growth, and accountability.

Collaboration & Communication:

Work closely with physicians, advanced practice providers, and administrative teams to ensure seamless service delivery.

Act as a liaison between clinical staff, leadership, and other departments to enhance collaboration and workflow efficiency.

Address and resolve staff concerns, performance issues, and conflicts in a timely and professional manner.

Communicate updates regarding policies, best practices, and regulatory changes to the clinical team.

Patient-Centered Care & Advocacy:

Ensure a compassionate, non-judgmental, and inclusive environment for patients.

Promote trauma-informed care principles to enhance the patient experience.

Address patient concerns and complaints, ensuring appropriate resolution and follow-up.

Fast-paced clinical setting with direct patient care responsibilities.

May require weekend shifts and clinical coverage, as needed

Travel to Region 1 clinical sites as needed for clinical oversight

QUALIFICATIONS AND EXPERIENCE

Education: Bachelor’s degree in nursing (BSN) required; Master’s degree (MSN, MPH, or related field) preferred.

Licensure: Current and unrestricted NY State RN license

Experience: Minimum of 3-5 years of nursing experience, preferably in women’s health, gynecological & obstetrics care, reproductive health, women’s health, or abortion care; at least 1 year in a leadership or supervisory role or Charge RN.

Certifications: BLS and ACLS required

CORE COMPETENCIES

A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice.

A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.

Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility.

Ability to manage and mentor a culturally diverse team, including creating and sustaining an organizational culture that fosters inclusiveness and equity, and providing positive and developmental feedback and accountability related to practices including but not limited to equity

Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience.

REQUIRED SKILLS/ABILITIES

Interpersonal

· Excellent customer service skills

· Ability to remain focused and calm in stressful situations

· Superior oral and written communication skills

· Ability to develop and maintain effective, professional relationships with internal and external stakeholders

· Ability to work effectively as part of a team

Technical

· Proficient with electronic health record (EPIC)

Work Habits/Attributes

· Strong clinical knowledge of abortion care, reproductive health, and procedural nursing.

· Ability to lead, mentor, and develop clinical staff.

· Strong organizational and problem-solving skills.

· Excellent communication and interpersonal skills.

· Ability to navigate complex, high-acuity situations with professionalism and empathy.

· Commitment to reproductive justice and patient-centered care.

· Keen attention to detail

· Excellent organizational skills

· Outstanding time management skills, including the ability to work under deadlines

· The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities

· Ability to exercise sound judgment and independent decision-making skills

· Ability to exercise discretion in the handling of confidential information

· Ability to demonstrate and document evidence-based clinical judgment

· Comfort making data-driven decisions

· Ability to make strategic decisions

· Superior negotiation skills

· Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require

· Well-developed problem-solving and critical thinking skills

· Ability to build and lead high-performing teams

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short- and Long-Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our brick-and-mortar health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.