Fire Extinguisher Service Manager

Position Summary:

We are seeking a detail-oriented and proactive Fire Extinguisher Services Manager to lead and support our team of Fire Extinguisher Technicians. This individual will be responsible for overseeing daily field operations, ensuring compliance with all applicable codes and standards, optimizing route efficiency, and driving customer satisfaction. The ideal candidate will possess technical expertise in fire extinguisher maintenance, strong leadership capabilities, and a customer-first mindset.

Key Responsibilities:

-Manage, train, and support a team of Fire Extinguisher Technicians performing inspections, maintenance, repairs, and installations.

-Ensure all work is completed in accordance with NFPA 10, local AHJ requirements, and company standards.

-Monitor job performance, productivity, and compliance; provide coaching, mentoring, and performance reviews as needed.

-Schedule and assign daily routes, monitor workload distribution, and ensure timely service completion.

-Review inspection and service reports for accuracy, completeness, and proper documentation.

-Provide technical support and troubleshooting guidance to technicians and customers.

-Collaborate with sales and customer service teams to ensure seamless communication and service delivery.

-Manage inventory and ensure technicians' vehicles are properly stocked and maintained.

-Support technician development by coordinating training and certification programs (e.g., ICC/NAFED, FEX-1).

-Lead or assist in customer fire extinguisher training sessions, as needed.

-Assist in resolving escalated customer issues and ensure customer satisfaction across all service lines.

Qualifications:

-High school diploma or equivalent required; additional technical or trade education preferred.

-Minimum 2–3 years of experience in fire extinguisher service, fire protection, or related field.

-Prior leadership or management experience preferred.

-Current ICC/NAFED Fire Extinguisher Certification required or must be obtained within 6 months.

-Strong knowledge of NFPA 10, local AHJ codes, and applicable safety regulations.

-Valid driver’s license with acceptable driving record.

-Excellent communication, organizational, and time management skills.

-Proficient in report writing, documentation, and scheduling software or apps.

-Ability to lift and carry up to 50 lbs regularly and travel to multiple job sites as needed.

About Performance Systems Integration (PSI):

PSI is a leading provider in the Fire & Life Safety industry, serving customers across Washington, Oregon, Northern California, and Idaho. Our services include monitoring, testing and inspections, system maintenance, installations, and code compliance consultations. We prioritize customer satisfaction by investing in our employees' well-being and professional growth.

Why Join Our Team?

At PSI, we foster a culture of innovation, collaboration, and personal development. Joining our team means becoming part of a dynamic, forward-thinking community.

Benefits & Perks:

Competitive and equitable salary

Medical, Dental, and Vision insurance

Company-paid Life and Long-Term Disability Insurance

Health Savings Account (HSA) with generous company contribution

Flexible Spending Accounts (FSA) for medical and dependent care

Employee Assistance Program (EAP)

Paid Time Off (PTO) plan

10 paid holidays per year

Safe Harbor 401(k) Retirement Plan with company match

Training and Development programs

Additional perks for Field Technicians, including:

Annual Work Boot Allowance

Quarterly Employee Appreciation Events

Up-to-date vehicles and company-provided hand tools

Additional PTO for extended travel assignments

PTO Yearly Cash Out option for hourly, non-exempt employees

Employee Referral Bonus

Pre-Employment Requirements:

Selected candidates will undergo a background check, DMV record check (if applicable), and pre-employment drug screening (if required) following a signed offer.

Equal Employment Opportunity Statement:

PSI and its affiliates are Equal Employment Opportunity employers. Employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy and related medical conditions), sexual orientation, gender identity or expression, age, family or parental status, genetic information, veteran status, disability status, or any other legally protected characteristic in the locations we operate.

If you require assistance submitting your application due to a disability or incompatible assistive technology, please contact HR@psintegrated.com, and we will provide reasonable accommodations as required by law.