Front Desk/Therapy Aide

Join Performance Optimal Health as a Front Desk/Therapy Aide. At Performance, we take a holistic approach to health and recovery, striving to empower clients to live better lives. Through our services, based on the Four Pillars of Optimal Health—exercise, nutrition, recovery, and stress management—we tailor care to the unique needs of each client. Our highly trained professionals and commitment to quality care make the client journey our priority. 

With over 20 years of experience across Connecticut, New York, and Naples, Florida, we are excited to expand and grow our Front Desk Team. As a Front Desk/Therapy Aide you will play a vital role in the client experience, blending administrative expertise and exceptional hospitality to create a seamless and welcoming environment for clients and colleagues alike.

Cornerstones 

Performance Optimal Health is driven by five main cornerstones that guide all actions and decisions: 

• We care from the core 

• We sweat the small stuff 

• We are teachers & scholars 

• We take ownership 

• We huddle 

Key Responsibilities 

• Act as a brand ambassador, well-versed in our history, services, brand standards, programs, and pricing. 

• Manage first impressions, including greeting clients, providing site tours, answering phone calls, and responding to email requests. 

• Ensure client preparedness for appointments by verifying insurance benefits, collecting co-payments, and updating records in electronic medical record (EMR) systems. 

• Address client inquiries, feedback, and concerns promptly, escalating when necessary. 

• Perform general administrative tasks such as data entry, scheduling, and document management (print/fax/scan). 

• Promote additional services and products to enhance client engagement with the Performance Optimal Health model. 

• Maintain a clean, organized, and welcoming workspace with attention to detail. 

• Collaborate cross-functionally with all departments to ensure efficient operations and a high-quality client experience. 

• Utilize and manage data in customer relationship management (CRM) and EMR systems (e.g., Optimis, Duxware) with accuracy. 

• Communicate professionally with clients, clinical staff, and internal teams using Microsoft Teams and other channels. 
• Assist therapists with patient care and preparation for therapy sessions.
• Perform related duties as assigned to support the smooth operation of the facility.

Qualifications:

• Excellent customer service skills and a passion for helping others.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Strong interpersonal skills with a friendly and approachable demeanor.
• Basic computer skills and familiarity with scheduling software or EMR systems.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Experience in a healthcare or wellness setting.
• Knowledge of therapy practices and terminology.

Benefits at a full-time status:

• Competitive Rate of Pay
• Medical/Dental/Vision
• 401K+ Match
• Growth potential within the organization.
• Access to facilities at all locations.
• Internal and external discounts.
• Fun atmosphere
• Continuing education stipend
  

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.