Associate Product Manager - Accounts & Loyalty

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. 

We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 550+ team currently across 11 locations and 9 time zones. 

The Role 
Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking for....so we let you do what you're best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.

The position exists to create and optimize loyalty programs that deliver exceptional value to our clients while driving improved retention rates. This role will be responsible for developing and executing a comprehensive product strategy that enhances client engagement and satisfaction. The Product Manager will collaborate with commercial teams and clients to identify pain points, understand expectations, and design industry-leading loyalty solutions that set Pepperstone apart in the CFD trading marketplace.

As our Accounts and Loyalty Product Manager, your key responsibilities include, but may not be limited to:

• Define and execute the product strategy for loyalty and retention initiatives, establishing clear objectives and success metrics
• Work closely with commercial teams and clients to understand existing problems and expectations that need to be addressed to provide an industry-leading loyalty offering
• Conduct comprehensive competitive analysis within and beyond the CFD industry to identify best practices in loyalty programs that could enhance our offering
• Collaborate with UX teams to design concepts that meet client needs and gain consensus among stakeholders
• Develop detailed product requirements documents that delivery teams can break down into epics and user stories
• Partner with engineering and delivery teams to bring loyalty features from concept to market launch
• Analyze performance data of loyalty initiatives and make data-driven recommendations for continuous improvement
• Present proposals and updates to senior leadership, demonstrating the business value of loyalty initiatives
• Stay current with market trends, client feedback, and technological advancements to identify new opportunities
• Champion the voice of the client throughout the product development lifecycle

About You

• 4+ years of experience in product management, preferably in fintech, trading platforms, or loyalty program development
• Proven track record of successfully launching products or features that improved customer retention metrics through customer loyalty
• Strong understanding of the financial services industry, particularly in CFD or forex trading
• Experience working with delivery and engineering teams in an agile environment
• Excellent analytical skills with the ability to translate data into actionable insights
• Outstanding communication and stakeholder management capabilities
• Experience with product requirement documentation and customer journeys
• Proficiency with product management tools and methodologies
• Ability to live the Pepperstone values
• Committed to ongoing learning and development

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas
  

About Pepperstone 

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

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