Regional Customer Advisor

Location: Hybrid / site based with frequent travel to developments as detailed below

Hours: Monday to Friday, 09:30 - 17:00

Package: £37,500 per annum + car allowance, commission scheme & enhanced benefits package

Basis: Permanent

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

We have ambitious plans to become a market leading specialist within the build to rent sector and we have an exciting opportunity for a Regional Customer Advisor to join us.

About our role

Our Regional Customer Advisors are the face of our brand providing on-site cover across a selection of developments within a sub-region with occasional working from home. Within your role you will take ownership of a customer from the point of viewing through the sales funnel to reservation and completion to achieve the company sales, rental and re-let targets.

This is a regional role in which you will work across four developments located in Hampstead, Wooburn, Harpenden and Bourne End. You will travel frequently so this role requires a full driving licence and own vehicle.

Your key responsibilities will include;

• Achieve sales, rental and relet targets across selected sites whilst achieving maximum price for all deals
• Work with the Customer Advisor team to ensure effective communication and efficient scheduling of viewings

• Prior to attending a viewing booked by the Customer Advisor team, contact the customer to introduce yourself, confirm the appointment and verify qualification details
• Maintain our CRM (Salesforce) with up-to-date, fully qualified information, ensuring tasks are managed and re-engaging customers who have previously visited, but not yet committed to proceed
• Responsible for all customers who have previously viewed, maintaining contact to secure follow up visits and ultimately progress the warm pipeline to reserving
• Demonstrate confidence and expertise during viewings, showcasing the product, lifestyle and benefits of amenities to secure reservations
• Cross-sell alternative developments that may better meet a customer’s requirements or needs
• Be a product expert, with in-depth knowledge of the services offered by Pegasus Homes
• Work with our site based teams to ensure the ‘Independent Living Process’ is followed at all times
• Proactively recommended solicitors from our preferred panel to customers
• Manage the journey, ensuring due diligence is followed to confirm affordability and that properties are priced correctly to become SSTC, so that agreed completion dates are met.
• Provide a weekly report to the RSM on the status of reservations and future pipeline

• Monitor the company website and all portals to ensure information is correct and reflects the site well
• Network with local groups, clubs and societies to forge links offering to invite members to events
• Meet with the RSM and Senior Marketing Manager to give feedback and explore marketing opportunities 

About you

Previous sales experience gained within the property sector is essential, this may have been gained working within estate agency, or directly for a developer. Ideally you would have worked within a multi-site role, and retirement sector experience would be ideal but isn't essential.

You will be self-motivated, highly professional and be a thoughtful communicator to both internal and external stakeholders.

Qualifications

• 5x GCSE’s Grade ‘C’ or above, including English and Maths (or equivalent)
• A sales qualification is desirable but not essential
• Full, clean driving license is essential

Skills & Knowledge

• Knowledge of Google Workspace is preferential or an aptitude and willingness to embrace new technology
• Experience of Salesforce CRM is advantageous but not essential
• Excellent IT skills 
• Highly developed negotiation and influencing skills
• Confident presentation skills (presentation of the product and services)
• Organised, efficient and a natural multi-tasker 
• Able to prioritise multiple demands on time and work to deadlines
• Maintains productivity with minimal supervision

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

What happens next

Although we embrace technology to support our recruitment process we value a human touch so a member of our hiring team will carefully consider your application.

If your profile demonstrates the skills and experience we are looking for we'll invite you to join us for a telephone screening providing you with an opportunity to discuss your profile in more detail, and for us to provide you with a more in-depth overview of the role you have applied for as well as answer any questions you have.

From there the process will be role specific, but will include an in-person stage and could include a short online assessment. Rest assured we'll keep you updated through the process and if at any stage you require any additional support, or have any questions please don't hesitate to contact us.

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. 

As an equal opportunities employer, Pegasus Homes welcomes applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.