Care Coordinator (US Based Health-Tech Company)

Role: Care Coordinator

Work Arrangement: Fully remote, overlapping PST working hours

Job Type: Independent Contractor, Full-time

Work Schedule:

Shift A: 5:00am - 2:00pm PST (with 1 hr break) Mon - Thurs + Sun

Shift B: 11:00am - 8:00pm PST (with 1 hr break) Mon - Thurs + Sat

Locations: Remote

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work with Us?

We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

About the Company:

The world's most advanced platform to optimize your health. Leveraging cutting-edge technology, personalized care plans, and a holistic approach to wellness, we empower individuals to take control of their health journey. Our mission is to revolutionize healthcare by combining human expertise with AI-driven insights to create transformative outcomes.

Role Overview:

The Care Coordinator will play a pivotal role in ensuring the clients receive exceptional care and seamless service. You will serve as a primary point of contact for clients, facilitating their health journeys, coordinating care plans, and ensuring all aspects of their experience are handled with precision and professionalism.

Core Responsibilities:

• Client Relationship Management:
• Serve as the first point of contact for clients, providing prompt and empathetic responses to inquiries.
• Develop and maintain strong relationships with clients to ensure high satisfaction and trust.
• Guide clients through onboarding, health assessments, and care plan implementation.
• Care Plan Coordination:
• Collaborate with healthcare providers and Superpower's internal teams to create and update personalized care plans for clients.
• Monitor client progress and proactively address any concerns or adjustments needed in their care plans.
• Coordinate appointments, follow-ups, and communications between clients and healthcare providers.
• Operational Support:
• Maintain accurate and up-to-date client records in internal systems.
• Streamline processes to enhance efficiency in care coordination.
• Handle scheduling and logistics for client consultations and services.
• Data Management and Reporting:
• Track and analyze client health metrics to identify trends and opportunities for improvement.
• Generate reports on client outcomes and service effectiveness for internal review.
• Ensure compliance with privacy regulations and confidentiality standards.
• Educational Support:
• Provide clients with resources and education to support their understanding of their care plans.
• Stay updated on health and wellness trends to offer relevant recommendations to clients.

• Minimum of 3+ years of experience in healthcare coordination, client management, or a related field.
• Background in the health and wellness industries is highly preferred.
• Exceptional communication and interpersonal skills, with the ability to empathize and build trust.
• Strong organizational and time-management abilities.
• Tech-savvy and comfortable using healthcare platforms and CRM systems.
• Proactive, solutions-oriented mindset with a commitment to excellence in client care.

• Remote Work: Fully remote

• Generous PTO: 10 days PTO per year, plus holidays and sick leave
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world