Studio Experience Specialist - DC Full Time

Job Title: Front Desk Coordinator (Studio Experience Specialist)

Location: WASHINGTON D.C.

The Front Desk Receptionist role at Peachy, known internally as a Studio Experience Specialist, works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience for every client, every time. This role is a client journey expert; passionate about wrinkle prevention and knowledgeable about Peachy products and services. Learn more about this role below and apply today!

What You’ll Do: 

• Greet clients and ensure a seamless check-in and check-out process
• Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
• Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products
• Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
• Demonstrate Peachy company Core Values and foster an inclusive culture with both team members and clients
• Complete studio opening and closing tasks
• Maintain studio appearance; replenishing products, maintaining stock room, cleaning common areas
• Adhere to infection control standards including, but not limited to: hand hygiene, use of PPE, and equipment disinfection/sterilization. Strong commitment to HIPAA privacy practices 

Who You Are:

• Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels.
• Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Partners with others to get work done.
• Tech Savvy - Readily learns and adopts new technologies.
• Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances.
• Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.  

What You Have:

• Experience in a customer service, hospitality, high-end retail or wellness services role. 
• Flexible to work in multiple studio locations within a reasonable distance to your home studio
• Available to work a minimum of 20 hours per week including the ability on Saturdays and Sundays. Some holiday availability is required.
• Minimum of 18 years old and eligible to work in the United States without sponsorship

Physical Requirements:

• Frequently required to kneel, bend, sit and stand for long periods of time
• Ability to lift/transport items weighing up to 30 lbs 
• Operate standard office equipment and technology

Pay & Perks:

• Competitive Compensation + Performance Based Bonus
• Complimentary quarterly wrinkle treatment + retinoid
• Employee discount for Peachy services and products
• Exclusive optional discounts through LifeMart

The target base pay for the Studio Specialist role in Washington D.C. is $18.00/hour USD. Peachy may pay more or less than the posted range based on factors including but not limited to: relevant experience, qualifications and location. This range may be modified in the future.

This position requires additional responsibilities not listed here and may change throughout employment.

By applying for this job, I agree to receive text (SMS) messages, including via autodialer, related to my application and, if I am hired, related to my employment and Peachy’s business. Standard messaging and data rates may apply. Text "STOP" at any time to cancel. I have read and agree to be bound by Peachy’s Privacy Policy, which can be found here: https://peachystudio.com/pages/privacy-policy

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