Account Operations Manager

We are seeking a highly organized and proactive Account Operations Manager to join our Strategic Accounts pod. This role is dedicated to supporting the Account Executive in managing a portfolio of high-value strategic accounts. The Account Operations Manager is responsible for ensuring the smooth execution of day-to-day operations, maintaining service quality, and addressing any operational challenges that arise. By handling the operational and executional aspects of these accounts, this role enables the Account Executive to focus on commercial growth, and strategic initiatives.

The ideal candidate will have a strong background in payments operations, marketplace seller payouts, or e-commerce platform support. This role requires a proactive problem solver who can collaborate cross-functionally with internal teams and external partners to ensure seamless payout experiences for sellers.

This role will be based in our New York, NY office.

What you’ll do:

• Operational Execution: Own day-to-day account operations, ensuring compliance with payout schedules, reconciliation processes, and dispute resolution.
• Issue Resolution & Escalation Management: Act as the primary point of contact for operational concerns, working closely with internal teams to resolve payment delays, processing errors, and regulatory challenges.
• Performance Monitoring: Track key account metrics such as payout success rates, processing timing, and transaction volumes. Proactively identify areas for improvement and collaborate with internal teams to enhance service quality.
• Process Optimization: Work with internal stakeholders (product, risk, compliance, and engineering) to streamline workflows, minimize operational friction, and improve efficiency in payout operations.
• Client Relationship Support: Collaborate with the Account Executive to ensure a seamless experience for strategic accounts, providing data-driven insights and operational support to strengthen the relationship and surface growth opportunities.
• Cross-functional Coordination: Partner with the Professional Services Manager to troubleshoot integration issues, support new feature rollouts, and ensure alignment between marketplace needs and internal capabilities.

What we’re looking for:

• 3-5 years of experience in Payments or Marketplace Operations Experience: Strong understanding of payment flows, reconciliation processes, and settlement operations.
• Client-Facing Operational Expertise: Ability to manage complex, high-value accounts while ensuring SLAs are met and operational issues are resolved efficiently.
• Problem-Solving & Escalation Management: Experience in quickly diagnosing and addressing operational bottlenecks, particularly in high-pressure environments.
• Data-Driven Mindset: Ability to analyze transaction data, identify trends, and use insights to drive improvements in payout efficiency.
• Cross-Functional Collaboration: Experience working with teams across product, risk, compliance, and engineering to resolve issues and optimize operations.
• Process Improvement Experience: Proven ability to streamline workflows and drive automation in operational processes.
• Strong Communication Skills: Ability to convey technical and operational concepts clearly to external partners and internal teams.

 What we offer:

• Outstanding discounted medical, dental, and vision insurance (HSA and FSA)
• 401K with employer match
• Employee Stock Purchase Plan (ESPP)
• Fitness/Wellness reimbursement 
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership 

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email RecruitmentUS@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $70,000 - $80,000.

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