Customer Service Agent

What is the role?

We’re looking for a Customer Service Agent to help us achieve that future. As a Customer Service Agent you will be part of a team tasked with providing our customers the highest quality of service available from a payment service provider. 

Your main duties will include:

• Offering pawaPay customers the best experience while using our product and services;
• Providing professional customer support via email, chats or other channels;
• Coordinating with different departments internationally 
• Resolving customer issues efficiently, utilising your problem-solving skills and knowledge of our product/services.
• Managing multiple customer interactions simultaneously while maintaining a high level of service and attention to detail;
• Providing insights and feedback from customer interactions to help improve products, services, and customer experience;
• Displaying professionalism, empathy, patience, and a positive attitude in all customer interactions.

You are a perfect fit if you have:

• High school diploma or equivalent, higher education is a bonus; 
• 2+ years of experience in customer support;
• Proficient computer skills and experience working with ticketing tools (Zendesk, Jira); 
• Excellent communication skills in written and spoken English; 
• Flexibility in working hours, including nights and weekends; 
• Ability to perform well under pressure and work with minimal supervision; 
• Strong attention to detail; 
• A team player mindset: demonstrating passion, energy, drive, and willingness to collaborate with an ambitious team internationally;
• Great interpersonal skills and interest in helping other people;
• Experience in the payments industry is beneficial.