Portuguese Speaking Banking Industry Support Agent - Athens (Remote in Greece)

Patrique Mercier Recruitment is pleased to present an exciting remote opportunity for a Portuguese Speaking Banking Industry Support Agent, available to candidates based in Greece. This role is ideal for individuals eager to start their professional journey in the banking sector from a remote location.

As a Banking Industry Support Agent, you will provide exceptional support to Portuguese-speaking customers, assisting them with their inquiries and delivering important information about banking products and services. A passion for customer service and a willingness to learn about the banking industry are essential for success in this role.

Key Responsibilities

• Respond to customer support inquiries from Portuguese-speaking clients through phone, email, and chat
• Provide accurate information about various banking products and services
• Assist clients with account-related queries and transactions
• Effectively resolve customer complaints and concerns
• Document customer interactions in compliance with company standards
• Collaborate with team members to enhance overall service quality
• Stay updated on banking regulations, company policies, and available product offerings

• Fluency in Portuguese and English, both written and spoken
• No prior experience required; entry-level candidates are welcomed to apply
• Strong communication skills with a focus on customer service
• Willingness to learn and thrive in a dynamic remote work environment
• Problem-solving skills aimed at ensuring customer satisfaction
• Attention to detail and commitment to delivering high-quality service
• Basic proficiency in computer systems and common software applications
• Positive attitude and a genuine interest in the banking industry

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )