German Speaking Online Media Customer Care - Athens (Remote in Greece)

Patrique Mercier Recruitment is delighted to present a fantastic opportunity for a German Speaking Online Media Customer Care agent to join a renowned company based in Athens, Greece. This position offers the flexibility of remote work within Greece, making it an ideal role for candidates who are proficient in German and passionate about providing stellar customer service in the online media sector.

As an Online Media Customer Care agent, you will be responsible for supporting German-speaking customers, addressing inquiries, troubleshooting issues, and ensuring a high level of satisfaction with our digital products and services. Your expertise will help foster strong relationships with customers, contributing to their loyalty and engagement with the brand.

Key Responsibilities

• Provide high-quality customer care to German-speaking clients through various online channels, including email, live chat, and social media.
• Address questions and concerns regarding online media services effectively and professionally.
• Resolve customer issues quickly while maintaining a friendly and supportive demeanor.
• Keep detailed records of customer interactions and follow up as necessary.
• Work collaboratively with team members to improve service processes and enhance customer experiences.
• Stay informed about company products and the latest trends in online media to assist customers accurately.
• Participate in training sessions to develop skills and maintain knowledge of service offerings.

• Fluency in German (native level) and strong English language skills.
• Experience in customer service, particularly in an online or media environment, is highly desirable.
• Exceptional communication skills with a focus on customer satisfaction.
• Ability to manage multiple inquiries and maintain organization in a remote setting.
• Strong problem-solving capabilities and attention to detail.
• Technical proficiency with customer service software and online communication tools.
• Self-motivated, responsible, and able to work independently.
• Must be based in Greece with a stable internet connection and a suitable home office setup.
• Enthusiastic attitude and a willingness to learn and develop professionally.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel for the first month )