Spanish Speaking Customer Service for Smart Home Technology Department

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Spanish Speaking Customer Service Representative for a Smart Home Technology Department. This role is ideal for those who are passionate about technology and committed to providing exceptional support to Spanish-speaking customers.

Responsibilities

• Deliver outstanding customer service to Spanish-speaking clients through various communication channels, including phone, email, and chat, focusing on smart home technology products.
• Assist customers with inquiries regarding product features, setup, troubleshooting, and technical support.
• Guide customers through the installation process and provide solutions to enhance their experience with smart home devices.
• Handle customer complaints and feedback professionally, aiming to resolve issues promptly and satisfactorily.
• Keep up-to-date with new products and technological advancements in the smart home sector to provide accurate information.
• Document all customer interactions carefully and maintain organized records.
• Work collaboratively with technical and sales teams to ensure high levels of customer satisfaction.

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, especially in the technology or smart home sector, is a plus.
• Strong communication skills and a customer-focused attitude.
• Ability to troubleshoot technical issues effectively.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A genuine interest in smart home technology and eagerness to learn about the latest innovations.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks