German Speaking Customer Support for Dating & Social Networking Apps Department

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with exciting career opportunities. We are currently looking for a German Speaking Customer Support Representative for the Dating & Social Networking Apps Department. This role is ideal for individuals who are passionate about technology and enjoy helping users navigate and make the most of their social experiences.

Responsibilities

• Provide exceptional customer support to German-speaking users of dating and social networking apps through phone, email, and chat.
• Assist customers with inquiries regarding account management, app features, and troubleshooting issues.
• Effectively resolve user complaints and ensure a positive experience for all app users.
• Document customer interactions accurately and ensure timely follow-up on all escalated issues.
• Collaborate with product and technical teams to address user feedback and improve app functionality.
• Educate users about best practices for online dating and networking safety.
• Collect and analyze customer feedback to support continuous improvement of applications and services.

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, particularly within the technology or social networking sector.
• Strong interpersonal skills and a customer-focused mindset.
• Ability to understand and explain technical concepts clearly to users.
• Proficient in using customer support tools and standard office software.
• Strong problem-solving skills and the ability to work efficiently in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends as required.

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks