Dutch Speaking Customer Service for Online Learning & EdTech Department - Entry

Patrique Mercier Recruitment is pleased to offer an exciting entry-level opportunity for Dutch Speaking Customer Service Representatives within the Online Learning & EdTech Department in sunny Greece!

This position is ideal for individuals who are passionate about education, technology, and providing exceptional customer experience.

As part of a dynamic team, you will help assist users of an innovative online learning platform, guiding them through their educational journeys while fostering a supportive and engaging environment.

At Patrique Mercier, we are dedicated to connecting talented candidates with leading companies, ensuring that your skills are utilized and your career is developed. This role offers you the chance to start your professional journey in a rapidly growing sector that promotes knowledge and learning.

Responsibilities

• Provide outstanding customer support to Dutch-speaking users via email, chat, and phone.
• Assist with inquiries related to account setup, course information, and technical difficulties.
• Document customer interactions and feedback to ensure effective communication and service enhancement.
• Educate users about features of the online platform to improve their user experience.
• Collaborate with other team members to solve customer issues efficiently and effectively.
• Participate in training sessions and workshops to enhance your skills and knowledge in the EdTech industry.

• Fluency in Dutch (spoken and written) + fluent English (minimum B2)
• Willingness to relocate to Greece - remote work only within Greece
• Strong communication and interpersonal skills.
• A genuine interest in education and technology.
• Previous customer service experience is an advantage, but entry-level applicants are welcome.
• Ability to learn quickly and adapt in a fast-paced environment.
• Basic computer skills and proficiency in using customer service software.
• A positive attitude and a desire to help others succeed.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Competitive Salary by Greek standards
• Fully Paid Relocation Package ( flight, transfer and hotel for the first 4 weeks )
• Free Greek Lessons, Engagement Activities