Patient Account Representative - job 1 of 50

Job Summary

A company is looking for a Patient Account Representative.

Key Responsibilities

• Serve as the first point of contact for patients with billing-related inquiries, providing empathetic and professional customer service
• Analyze patient accounts to identify and correct errors, and assist callers in understanding next steps for account resolution
• Collaborate with internal teams to advocate for patients and manage expectations effectively

Required Qualifications

• High School degree or equivalent
• 2+ years of experience in patient-facing revenue cycle or customer service roles, preferably in healthcare
• 1+ year of experience in a remote or hybrid work environment
• Experience with EMR/EHR or practice management systems, preferably AdvancedMD and NextGen
• Basic knowledge of the claim lifecycle, including ICD-10 and CPT codes