Technical Support Engineer

Are you in a technical support or systems administration role and looking to kickstart your career within global technology business? At PaperCut, support is more than just fixing issues and receiving phone calls, it is important to our engineering-driven ethos.

Our relationships with our customers have been guided by exceptional technical support and is core to PaperCut's success. This customer-first attitude, with a focus on technical excellence, has converted some of the toughest, most cynical SysAdmins into our biggest advocates.

Reporting to the Regional Support Manager, this is a full- time hybrid role, based in our Portland office 3 days per week.

Some of the things you'll do...

• You will solve issues thinking customer-first problem solving and resolution.

• You will interact via phone, email, web chat and forum support.

• You work as a part of the global support flow working with our teams in Australia and the UK.

• You'll assist channel partners with the PaperCut products, scripting and print domain questions.

• You will consolidate feature feedback from customers and attend product planning meetings to represent customers.

A little about you...

• You have experience as a hands-on desktop support engineer, technical support engineer or sysadmin.

• You love to resolve technical issues for customers, ensuring customer satisfaction.

• You know the difference between a static IP address and a DHCP reservation - and know not to use either of those terms when you're talking to a non-technical user.

• You will consolidate feature feedback from customers and attend product planning meetings to represent customers.

All your information will be kept confidential according to EEO guidelines.

What else you can expect from us

• We're led by our values in everything we do - Caring, Honest, Intelligent and Nimble (CHIN).
• We are proud to be a true hybrid workplace that supports both in-person connection and flexibility.
• Our office, right by Pine Street Market, has unlimited espresso coffee at our in-house cafe. We'll even train you to be a barista, as we value quality in everything we do.
• PaperCutters are eligible for an annual bonus where we Share the Success of our collective achievements.
• You will get access to a full suite of benefits on day one, including great medical and workers' compensation coverage, 401(k) with matching contribution, four weeks paid vacation, generous parental leave, sick, and volunteer leave, longevity leave (extra 5 days paid leave after every 5 years) and more.
• Empowered development options with a spend-as-you-like annual training budget.
• Our Diversity, Equity, Inclusion and Belonging programmes are highly visible day-to-day.

More about PaperCut

We like to say we're the most exciting company in the most boring part of IT. We're an award-winning market leader in Print Management solutions.

Proudly B-Corp Certified, PaperCut helps hundreds of millions of people around the globe to minimise waste while having a secure and easy printing experience. Simply put, our code saves trees and in our 25 years, we have saved 360,000 trees and counting. Now through our Forest Positive programme, PaperCut Grows, we help customers turn their printed pages into newly planted trees.

Now is an exciting time to join PaperCut as we accelerate the transition of our product suite to cloud and beyond.

Our commitment to you
Our hiring process lets you show off the very best version of yourself while learning all about us at the same time. Our pinky promise is a candidate experience that's enjoyable, thorough, and fair. That's our way of inspiring the world's brightest minds to become PaperCutters.

As an equal-opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers). We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, or other applicable legally protected characteristics.

PaperCut is a proud 2025 Circle Back Initiative Employer – we commit to responding to every applicant.