Success Manager

Are you a print industry expert who delights in helping partners and customers select and implement products? PaperCut Software is looking for a Technical Success Manager to join the team and work with our channel, partners and our teams to help grow our portfolio.

Reporting to the Regional Partner Enablement Stream Lead, this is a full-time hybrid role based in our Bracknell office 3 days per week.

Some of the things you'll do...

• You will use your knowledge to train and educate our channel on identifying opportunities to position PaperCut for success.

• You'll position PaperCut products to help solve customers' needs and problems.

• Support our partners on day-to-day pre-sales activities.

• Work with PaperCut's GTM leads to review sales opportunities and issues.

• Advise customers and partners on best practice configurations and integrations to get the most value out of PaperCut's products

A little bit about you...

• You are able to build and nurture customer/partner relationships.

• You can translate technical terms and concepts to non-technical people.

• You have a strong understanding of the print management domain, including PaperCut and competitor products.

• You excel at identifying sales opportunities and taking them through to completion.

What else you can expect from us

• We're led by our values in everything we do - Caring, Honest, Intelligent and Nimble (CHIN).
• We are proud to be a true hybrid workplace that supports both in-person connection and flexibility.
• Our Bracknell office has its very own tree, arcade corner and unlimited espresso coffee.
• PaperCutters are eligible for an annual bonus where we Share the Success of our collective achievements.
• Generous workers' compensation coverage, private medical and leave options, including up to 18 weeks of parental leave.
• Empowered development options with a spend-as-you-like annual training budget.
• Our Diversity, Equity, Inclusion and Belonging programmes are highly visible day-to-day.

More about PaperCut

We like to say we're the most exciting company in the most boring part of IT. We're an award-winning market leader in Print Management solutions.

Proudly B-Corp Certified, PaperCut helps hundreds of millions of people around the globe to minimise waste while having a secure and easy printing experience. Simply put, our code saves trees and in our 25 years, we have saved 360,000 trees and counting. Now through our Forest Positive programme, PaperCut Grows, we help customers turn their printed pages into newly planted trees.

Now is an exciting time to join PaperCut as we accelerate the transition of our product suite to cloud and beyond.

Our commitment to you
Our hiring process lets you show off the very best version of yourself while learning all about us at the same time. Our pinky promise is a candidate experience that's enjoyable, thorough, and fair. That's our way of inspiring the world's brightest minds to become PaperCutters.

As an equal-opportunity employer that values diversity and inclusion, we proudly encourage people from all walks of life to apply (even tea drinkers). We welcome you to highlight any alternative working arrangements you might need during your application.

PaperCut is a proud 2025 Circle Back Initiative Employer – we commit to responding to every applicant.