Business Intelligence Analyst, Sales

Outreach is the first and only AI Sales Execution Platform built for intelligent revenue workflows. Built on the world’s largest foundation of customer interactions and go-to-market team data, Outreach’s leading revenue AI technology helps go-to-market professionals and their companies win by intelligently accelerating decision making and elevating sellers to do their best work. Our powerful platform gives revenue teams the tools they need to design, measure, and improve a revenue strategy for every stage of the customer journey, improving efficiency and effectiveness across the entire revenue cycle. Over 6,000 customers, including Zoom, McKesson, Snowflake, SAP, and Okta use Outreach to power workflows, put customers at the center of their business, improve revenue results, and win in the market.

Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit www.outreach.io. 

The Role 

We’re looking for a sales analyst to help build a best in class analytics suite for Outreach’s rapidly growing sales and sales development teams. You will have the opportunity to directly impact the revenue-generating teams for a high growth company that is a leader in its category. You love working with data but hate repetitive tasks, which drives you to build automated and optimized data foundations that facilitate deeper analysis and reporting. We expect you to have a full spectrum of analytical and technical capabilities. This includes building scalable and robust SQL data models, creating user-facing dashboards in a BI tool, and communicating the value of analytics to business partners. You are curious to identify the meaningful patterns in data and your analyses not only answer the business questions at hand but also deliver on the ‘why’ and the ‘so what’ behind the insights. You are self-motivated, proactive, and excited to learn.  This position is an Individual Contributor and reports to the Director, Strategy & Analytics 

About the Team

The Business Intelligence & Analytics team is responsible for guiding our stakeholders to strong, data-driven decisions by providing key insights, opportunities for operational excellence, and day-to-day reporting necessary for effective customer acquisition, engagement, and successful account management. We are in a unique position to provide both high-level recommendations as well as deep-dive analysis due to both our robust data availability and close relationships that result from a centralized Business Intelligence & Analytics team. 

Location: We are open to remote within the US. #LI-Remote 

• Understanding data pipelines created by data engineers as they relate to the Outreach’s sales business  
• Working with data engineers to create new data pipelines as the business evolves and there are new problems to solve with new data streams 
• Developing scalable SQL models on top of data pipelines 
• Improving existing SQL models in alignment with BI team principles  
• Curating and certifying data sources in Tableau from production SQL models, and supporting data champions with these data sources, including validating data champion analyses 
• Need-finding with business partners, and developing requirements with them to determine problems that can be solved and supported with data 
• Building Tableau dashboards that address business partner problems; while maintaining and improving existing dashboards 
• Performing deep-dive analysis that leads to a deeper understanding of the drivers of the sales/revenue business, while making this new understanding actionable for business stakeholders  
• Advancing analytics practice into predictive applications where applicable 
• Leading business partners to become more data-driven and advising them on the proper analytics frameworks to manage their business or solve a given problem 
• Collaborating with BI team to create internal consistency and long term scalability and reliability for our analytics practice 
• Definition, maintenance, and governance of KPIs for sales and sales development teams 
• Documenting new and existing resources (Tableau data sources, Tableau workbooks, Snowflake views) 
• Growing our best practices around reporting quality, data hygiene, and data governance 

• BS/Masters in quantitative related fields such as economics, statistics, finance, engineering, or computer science 
• 2-4 years experience analyzing and using data to drive insights and decision-making 
• Strong verbal and written communication skills, specifically in regards to data storytelling 
• Ability to transition from working at a detailed data level to presenting high level findings to management 
• Basic understanding of statistics and probability concepts 
• Capable of using SQL for data transformation and analysis on million+ row datasets 
• Capable of using business intelligence and reporting solutions (e.g. Tableau, PowerBI, Lookr) 
• Experience with data science tools (e.g. R, Python) or familiarity with data science concepts and processes  
• Experience and understanding of a SaaS business model and related KPIs 
• Experience in management consulting, business strategy, or planning 

The annual base salary range for this role is $80,000-$100,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.

#LI-SC1

#LI-remote

Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.