Receptionist / Secretary

A full-time 8a-4:30pm Monday - Friday Receptionist/Secretary position.

Welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer’s needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

• Greet customers entering and leaving the community, using customer name whenever possible
• Answer customer calls and direct them appropriately
• Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Maintain current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions
• Resolve customer complaints and assists customers in all inquiries in connection with community activities, services, hours, directions, etc.
• Maintain an accurate cash drawer balance. Receipt payment for guest houses, gift cards, stamps, etc. Reconciles all transactions at the close of each shift
• Schedule appointments and maintain accurate records for on-campus Shuttle
• Distribute and receive appropriate keys while maintaining an accurate log
• Use a variety of computer programs, phone systems, and emergency systems for multiple tasks and communications
• Ability to handle emergency situations in a calm and professional manner
• Maintain confidentiality of all pertinent resident and partner information
• Special projects as requested
• Other duties as assigned
• Every other weekend & holiday/PRN (as needed) coverage