Coordinator, People Service Center

Hi, we're Oscar. We're hiring a Coordinator to join our People Service Center team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

As a Specialist, People Service Center, you will be our employees’ main point of contact for all things HR. As a member of our People Service Center (PSC), you will be seen as an first point of contact for all things people related, and escalate as needed to our cross functional leaders within the people team and across our employee and manager base. 

You will report to the Manager, People Service Center.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $27.30 - $35.84 per hour. The base pay for this role in all other locations is: $24.58 - $32.26 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Act as the first pPoint of contact for employee inquiries relating to benefits, leaves, HR, payroll, programs and other People-related topics.
• Provide excellent customer service to Oscar’s employees and managers through the PSC inbox.
• Perform data audits according to existing procedures.
• Complete transactions in Workday in a timely manner.
• Recognize and surface thematic opportunities for efficiency and automation leveraging our current tools.
• Facilitate of New Hire Orientation, Lunch and Learns, and other training geared to the employee population.
• Execute routine tasks such as I-9 verifications and background check adjudications.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Qualifications

• 1+ year working in HR  or administrative capacity.
• Displays high standards of professionalism.
• Excellent written and verbal communication skills.
• Customer service experience and strong customer focused mindsetResponds promptly to correspondence.
• Excels in verbal and nonverbal communications  communicating effectively with stakeholders and team members.

   

Bonus Points

• Workday experience.
• HR service center experience.