Care Specialist

Hi, we're Oscar. We're hiring a Care Specialist to join our Provider Escalations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will be responsible for solving complex issues while supporting colleagues with support and appropriate escalation pathways.

You will report into Member Escalations Operations Manager.

Work Location:

This is a remote role. You must reside in one of the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The set rate for this role is $22.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Use internal tech tools, shadow round tables, and identify themes and gaps as they relate to efficiency and workflow improvement
• Support colleagues’ post-initial training and onboarding by working cross-functionally to solve complex customer or operational issues 
• Intake and triage internal questions or escalated situations
• Effectively manage volume-based transactions in adherence to SLAs
• Compliance with all applicable laws and regulations 
• Other duties as assigned

Qualifications

• 1+ years in customer support/healthcare/tech or related field
• 1 + years of claims experience
• 6 + months previous work experience in a fast-paced environment
• 6 + months strong quantitative or analytical skills focused on proactively identifying or solving problems
• 6 + months of provider experience 
• High school diploma or GED

Bonus Points

• Bachelor's degree